These are highlighted below as the three biggest reasons why businesses switch payroll companies. In addition to the common complaint of individual differences, the following three elements are those that are often highlighted as the reason a business moved on from one company and made the choice to begin a working relationship with a new payroll company or HR management company:
Obviously, as a business owner, you don’t want to have to contact a call center and speak with a different person each and every time you contact your payroll provider. This process is extremely frustrating, and by not talking to the same person, in many cases, the person trying to solve your problem has no knowledge of your business. Instead, you want someone who understands your business, who is in the same contact group each and every time. You don’t want to be routed through a call center and then have to navigate an annoying voice messaging program via an 800 number.
It makes sense that you want someone to help you who knows your name and is familiar with your business. This is better customer service overall, and if you aren’t getting this level of service from your current payroll provider, this could be your sign it’s time to make a change. You shouldn’t have to waste precious time when you could be doing other things like making money or overseeing your business, stuck on the phone trying to deal with a payroll issue. Any problem that comes up should be easily handled by a team of experts who know your business well and understand your business goals.
Another common reason that businesses will change their current payroll service is to gain access to better technology. This can mean that their current provider doesn’t provide the desired technological resources, or the payroll company provides decent but not great technology options. Due to today’s advancement in technology, even within the HR industry, there is simply no excuse for a modern payroll company to not offer top-notch technology for today’s growing businesses. Therefore, if you feel your current payroll company is lagging behind in this department, this could be yet another sign that it’s time to consider a change. Ask yourself if your business is being left behind and would benefit from updated technology within your current setup.
When you want something done in terms of your business, you likely want it accomplished quickly and efficiently. Time is of the essence, after all, when you are running a successful and busy business. If your payroll provider doesn't give you easy access to their services and products, you can find yourself wasting a great deal of time trying to navigate to their services. Ask yourself how quickly you can pick up the phone and talk to a person directly, or how long it takes to receive reports or information needed for filing. What about questions, how quickly can you get an answer? How easily does your current payroll company make it to learn new software or access that software? Does your current payroll provider offer customer service technology and the ease of access that you would prefer?
If you have never before contemplated procuring payroll services and have stumbled upon this information, consider this your sign that now is the time to move into such a relationship with a company that will address all the issues outlined above. The following are some practical benefits that indicate why you should consider payroll services if you haven’t before:
If you find your current payroll company lacking in any of the above categories, either customer service, technology, or ease of access, it’s likely time for you to explore other options. At TPC, we are happy to offer you all these and more. Our goal is to provide solutions to your payroll and HR issues along with providing a higher level of service throughout the entire process.
Contact us today to learn more about how we can help advance your current payroll system and advance your business in terms of technology and service.